Carolina Forest Family Eyecare

Just moved here from Massachusetts. My glasses broke tried to get a new frame. Kimberly went above and beyond by ordering frames on eBay for me and volunteering to fix them herself above and beyond definitely five star service.

Although the young lady that started with me was very quiet , she was very thorough and the doctor herself was very informative and taught me a few things I did not know. A lot of the reviews are talking about the extra charges.I was informed of one that I knew would be $39 dollars extra , but the young lady only mentioned that there was a test that was $20. She did not mention that it was an additional charge to the other test that was $39. That I do have a problem with, as with buying glasses. I never buy glasses from an eye doctor I will go to a discount Place first. So my first thing is to always ask for a copy of my own prescription. And that's anywhere I go. Never had an issue with scheduling or with the lady at the front desk. Not sure if it's the same one. Since those reports were from a few years back, I like the scheduling online cause then I can choose what I want. And it's easy to see if you need to go quickly, those that have canceled, and you want to go right. Then if there's an opening rather than waiting for someone else to look.

Everyone here is extremely friendly, helpful, knowledgeable, professional, and make you feel welcome. They explained everything in detail in language I could understand. From my eye exam, treatment required, and selection of glasses, they were with me every step of the way. I would recommend them for all your eye care needs.

The staff is always kind and helpful! The doctor was very thorough and the assistant that did all of my testing was phenomenal! She was kind and patient with me and my children. She made them feel like they were apart of the process and explained everything she was doing in a way that they could understand. She really was the star of the visit and the doctor was so bubbly and engaging but more importantly she was caring and listened to my concerns and provided several different solutions! I highly recommend this team! (I apologize for not knowing the proper term for the assistant or her name but everyone was awesome!) The office staff was also very amazing and made us feel welcome from the time we walked in the door.

I usually go to Walmart for my eye exams but I was wanting to have a more detailed exam. This place was very high tech. Many scans and observations and the doctor actually took time and examined and cared about my eyes and vision. Educated me and truly cared about my eyes.

First time patient. Appreciate the ability to schedule my appointment online. The technician did a great job on all of the preliminary testing. I have keratoconus and am hard to refract. The doctor took her time and I am happy with the contacts and glasses prescription I received. Would definitely recommend!

Their Optician quickly helped me narrow down my selections to choose a pair of glasses that I was very happy to buy with a lens option that I didn’t know I could get.

I came to Carolina Forest Family Eyecare after a really negative experience at LensCrafters and honestly didn’t have very high expectations—but I was pleasantly surprised from start to finish. The facility itself is beautiful and feels very high-end. The waiting area is comfortable, the bathrooms are accessible, and I didn’t have to wait long at all for my appointment. Every member of the support staff was friendly and welcoming. Dr. Alavi is an absolute hoot—animated, funny, and incredibly knowledgeable. She took the time to answer all of my questions without ever making me feel rushed. She also explained why I had such a difficult time getting contact lenses elsewhere: after having LASIK years ago, I’m not a great candidate for contacts—something no one had ever bothered to clearly communicate to me before. They have a fantastic selection of frames, ranging from under $200 to well over $700 (yes, the Tom Fords were tempting!). Picking up my glasses and getting them fitted was quick and easy. When I realized I still wasn’t reading as well as I should, I went back and they re-measured where the progressives started and ordered new lenses. I was able to keep my glasses while waiting for the new lenses, and they simply popped the replacements in when they arrived. I even asked to keep the original lenses as a backup—and they let me. To top it all off, when I returned to pick up the new lenses during the week of Christmas, Dr. Alavi was there in a full-on elf suit. She is my people. Highly recommend Carolina Forest Family Eyecare—professional, thorough, kind, and genuinely fun to work with.

I have finally found my forever eyecare professionals at this location! This is the third provider I've seen since I moved to this area and as someone who has been seeing eye doctors for 69+ years I can say without a doubt that this place is top-notch. The latest equipment for important testing, friendly staff, great atmosphere, good frame selectioon and Dr A is outstanding. She is very thorough and I learned a lot from her.